Frequently Asked Questions
How much time does your store take to deliver products?

Well, All domestic delivery takes 2 to 3 business days while delivery to Canada takes 5 to 7 business days. However international deliveries take 9 to 11 business days. Depending on the various countries, sometimes delivery may take up to 3 weeks, but it happens quite rarely.

Does Nutrition Forest ship its product to all states of U.S?

Yes, We ship products in all 48 states of the US as our warehouse is located at Georgia in U.S

What are the shipping charges for domestic orders?

All domestic orders are eligible for “Free Shipping” on order above $49.00.

What are the shipping charges for international orders?

All international orders are eligible for free shipping on order above $49.00, However the free shipping promotion will change time to time.

Can I order any product during weekends or holidays?

Yes, You can place en order during weekend, holidays either on public holidays but in this case products are shipped next business day. However order product are shipped on the same day if you order on business day by 1 p.m. PST.

What services do you use to deliver all your products to customers?

We ship all placed orders via DHL, USPS First Class International, USPS Priority Mail, UPS Expedited, UPS Worldwide Expedited, We choose the best carrier based on the shipping address given by you at checkout.

When can I get shipping tracking code?

You can receive an acknowledgement of shipping tracking code within 24 hours and you can always track status and location of your purchased on our website or shipping tracking carrier site.

Do you charge handling charges separately?

No, There is handling charges.

Do you ship to APO/ FPO (AA, AE, AP) or military address?

Yes we ship all our products to APO/ FPO (AA, AE, AP) or military address at our standard shipping charges. Our standard shipping charges are less as compared to other companies.

Do you offer C.O.D shipping?

Well so far Not, but we will update our customer once we start cash on delivery.

Payments
What are the Payment Options?

We accept all major credit and debit cards Visa, MasterCard, American Express, Diners Club, Discover and PayPal, However US residents can also pay via bank transfer as per there request.

Is it safe to use PayPal?

PayPal is absolutely safe because it keeps all information related to your credit card number and finance secret. It is not shared with anyone.

Is custom duty applicable on these products?

All products are free from custom duties but there are certain states or countries where custom is applicable as per their respective laws.

Are these products’ prices inclusive of taxes?

Yes, All of our products available on our site are listed inclusive of taxes thus you don’t have to pay additional cost or tax.

RETURN AND REFUND POLICY
What if I am not satisfied with the products and services?

We have a very transparent refund policy with 100% money back guarantee. So if our products and services are not as promised, you have all rights to get your money refunded.

How can I take my money back, if I am not satisfied with it?

If you are not contended by our products due to any reason, you can return it and take your money back, please read our return & refund policy page.

How can I contact if I have to return or exchange a product?

You can drop an email at support@nutritionforestDOTcom with valid reason of return or exchange.

How can I cancel the order?

You can cancel your order within 24 hour of your order via email and we refund your entire amount.

DAMAGED / MISSING / INCORRECT ITEMS
What to do if I receive damaged or incorrect item?

Please contact us at customer care number 718-618-9649, Monday to Friday, 10.00 A.M. to 6.00 P.M. PST. We will reship the appropriate item, You can also contact us via email; please don’t forget to mention your name, order id, zip code and brief description of the product.

What if one of the items is missing in my received order?

Before reaching to any conclusion please ensure that no item is hidden in your parcel because all items are double checked while loading into the carrier and matched with invoice number, but if the items really miss then you can feel free to contact us via email at support@nutritionforestDOTcom

OTHER
Who are the target customers of Nutrition Forest?

The target customers of Nutrition Forest are adult or above 18 who want to maintain physical fitness.

Which products does Nutrition Forest deal in?

We sells all kind of supplements, However we we launch some new products as per the market trends and we update our customers via email or call.

Are these products made with natural ingredients?

Yes, many of the products are made with natural ingredients, we suggest to look supplement fact before make purchase.

Is your product manufactured in FDA approved laboratory?

Yes, All of our product manufactured in FDA approved laboratory under the strict guidelines of FDA.

Is your website secured?

Yes, Nutrition Forest is secured with SSL certificate.

Do I need to create an account to buy from your online shop?

No, You no need to register in order to make any purchases on our website. However, you may register if you wish, to make it easier for returning customers, customers may register an account on our website. This enables the delivery & invoice address to be saved for future reference, as repeating long addresses can be tedious.

Is this website free from virus attacks and malware?

Yes, our website is free from all types of virus. Our website is monitored by Sucuri daily and keeps the site free from malware and virus attacks.

In which countries are products delivered?

We have distribution center all across the world through which we accept orders from all countries except Ghana and Nigeria.

Is payment gateway of the site secure?

Yes, we have teamed up with the most reliable partners for transactions and fund transfers. Neither we nor our channel partners record any details of your credit or debit card. Besides we have employed some of the best security features.

My parcel hasn't arrived yet?

Please contact us in the unlikely event of a parcel not being delivered. If you requested online order tracking from us, please contact us for the parcel tracking link if you did not receive it in your email. Please note that we will need to wait 21 days from dispatch before we can investigate the non-arrival of an item.

What about return policy?

Our return policy is absolutely hassle-free, please read our return policy page

I am vegetarian. Can I take these supplements?

We don’t use any artificial or synthetic ingredient in our supplements. Our most of the supplements are suitable for vegetarians, However we suggest to check the supplement fact before use. If you think the supplement is suitable for you then only you buy.

Can I take supplements under any medical condition?

If you are suffering from any medical condition then we advise you to consult your physician before taking any supplement on your desire. If your physician advises you for any supplement then you can contact us to know.